Canceled Lessons and Makeup Lessons:
The tuition you pay reserves an exclusive weekly time in the schedule for your child. Unlike a doctor or a hairdresser, Shauna cannot re-sell that time nor will she create extra teaching time in which to give lessons. It is essential to maintain consistent instruction with your student to keep progress and motivation on track. The studio is run at full capacity so if a lesson is cancelled by the student rescheduling it may not be possible.
Unavoidable Conflicts and Swap List:
Please use the Swap List (provided to each student) for any unavoidable conflict (i.e. your student has a sporting event, doctor's appointment, birthday party). Use the Swap List if you do not want to forfeit that lesson. The family that is exchanging the lesson needs to let Shauna know the exchange information. No credits are given for lessons the student chooses to miss.
When you register for lessons, you are reserving your weekly lesson time for the teaching year. Shauna does not offer makeup lessons and or refunds for lessons cancelled by students.
Shauna offers a rescheduling service via Music Teachers Helper. If there is a cancellation she will post the available time there and mark it as “open.” Parents should check the Studio Calendar page to view current openings. If there is a suitable time available, simply register for the time. Rescheduling must take place within 5 days of the cancelled lesson, otherwise the lesson is forfeited. A Swap List is also offered to allow you to trade times with other students when unavoidable conflicts occur.
Written Notice for Cancellations:
It is expected that a parent will give written notice by email if a lesson is going to be cancelled. The more advance notice you give, the more you are helping other families find rescheduling solutions.
The studio will be open if roads are passable and weather permits. Please come if you are comfortable driving. Otherwise, please notify Shauna that you will not be coming, and the lesson will be made up at a mutually convenient time convenient. Students will not have a makeup lesson if the roads are passable and a student opts not to attend his or her lesson.
Cancellations & Makeup Lessons